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Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of goods are exempt from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials or flammable liquids or gases.
Additional non-returnable items :
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
- Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also notify you if your refund is approved or rejected.
If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain number of days.
Late or missing refunds
If you have not yet received a refund, check your bank account again first.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all this and still have not received your refund, please contact us at {email address}.
Sell items
Only regular priced items can be refunded. Items on sale cannot be refunded.
Exchanges
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to : {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the donor had the order shipped to you later, we will send a refund to the donor and they will notify us of your return.
Shipping returns
To return your product, you must send your product to : {physical address}.
You will be responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at{email} for questions regarding refunds and returns.
